TEMPLATES · FEEDBACK

Net Promoter Score (NPS) survey template

The standard “How likely are you to recommend us?” question on a 0–10 scale, followed by why. Only people who agree to a follow-up are asked for their email.

Questions in this template

1. How likely are you to recommend us to a friend or colleague? · NPS 0–10 · required
2. What is the main reason for your score? · Paragraph
3. May we contact you about your answer? · Single choice · required · Yes, No
4. Your email address · Short answer
5. Anything else you would like to tell us? · Paragraph

Conditional logic

• If the answer to “May we contact you about your answer?” is “No”, the form goes to “Anything else you would like to tell us?”, skipping the questions in between.

You can change or remove these rules in the builder’s “Logic jumps” section. Rules only move forward, so the form cannot loop.

Tips

• Ask at a steady moment, such as 30 days after sign-up, so scores are comparable over time.
• Read the reasons, not just the score; export to Excel to group them.

Publishing gives you a share link, response list, completion rate, question-by-question drop-off and CSV or Excel export. Free includes 100 responses a month.

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