TEMPLATES · WEBSITE

Contact form template

A general contact form with one branch: choose “Support” and you are asked for an order or account number; other topics go straight to the message.

Questions in this template

1. Your name · Short answer · required
2. Email address · Short answer · required
3. What is this about? · Single choice · required · Sales, Support, Partnerships, Something else
4. Order or account number · Short answer
5. Your message · Paragraph · required

Conditional logic

• If the answer to “What is this about?” is “Support”, the form goes to “Order or account number”, skipping the questions in between.
• Any other answer to “What is this about?” goes straight to “Your message”.

You can change or remove these rules in the builder’s “Logic jumps” section. Rules only move forward, so the form cannot loop.

Tips

• Rename the topics to match how your team splits work.
• Send new messages to Slack with a webhook so nobody has to watch an inbox.

Publishing gives you a share link, response list, completion rate, question-by-question drop-off and CSV or Excel export. Free includes 100 responses a month.

Related templates

• Appointment request form template — Bookings
• Client inquiry form template — Sales
• Client intake form template — Professional services